Frequently Asked Questions

You can book your party online! Take a look at our "Calendar" tab for availability and send your booking request directly through the "BOOK NOW" link at "Party Packages" tab. If you need help with booking your party, you may also email us at  redpandapartybooking@gmail.com. A $200 non-refundable deposit is required to secure your date and the remaining balance must be paid 2 days prior to your scheduled party date. 

Our Party Package includes exclusive access to our venue for 3 hours (2 hours play + 1 hour set-up/clean-up). We will also provide tables and chairs. We have add-ons available if you wish to add tablecloths, utensils, coffee service, or any decor. Otherwise, guests are welcome to bring their own. We ask that balloons be pre-filled before bringing them in as we cannot assist with inflating customer's balloons. While outside food is permitted with our Party Package, we do not provide any equipment for keeping food hot or cold, and open flames are not allowed on the premises. Any excess cleaning will incur a $100 cleaning fee. No alcohol is allowed.

We allow balloons, themed tablecloths and backdrops. We do not allow nails/holes in the wall, confetti, piñatas, flammable materials, or silly string. Non-damaging wall adhesive may be used with prior notice and approval. All decorations should be appropriate and safe for kids. We reserve the right to remove any decorations that are deemed inappropriate. 

Once we receive your booking request, you will receive an email to confirm your headcount and any add-ons, along with an invoice for the $200 non-refundable deposit, which is required to secure your date. A party preparation email will be sent to you 2 days prior to your event. Please be sure to respond promptly to the reminder email so we can finalize your setup and ensure everything is ready for your party.

We understand that plans can change, and we are happy to accommodate a one-time rescheduling of your party with at least 2 weeks' notice, free of charge. Please send us an email to request the reschedule, keeping in mind that it will be subject to availability. However, it's important to note that deposits are non-refundable and can only be applied to the rescheduled booking.